Terms of service
Last updated: February 2026
Overview
This website is operated by Skin Lab HQ. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms of Service"). Please read them carefully before accessing or using our website.
Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or have the consent of a legal guardian. You may not use our products for any illegal or unauthorised purpose. You must not transmit any worms, viruses, or any code of a destructive nature.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted across various networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our service without express written permission.
Accuracy of Information
We are not responsible if information made available on this site is inaccurate, incomplete, or not current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
Products and Pricing
Prices for our products are subject to change without notice. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products or information obtained by you will meet your expectations, or that any errors in the service will be corrected.
Product Claims
Our products are cosmetic devices intended for external use only. Results described on our website are based on user experiences and may vary from person to person. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if you have a pacemaker, implanted device, epilepsy, or are pregnant.
Returns and Refunds
Our return and refund policy is outlined on our Refund & Returns Policy page. By making a purchase, you agree to the terms stated there.
Third-Party Links
Our site may contain links to third-party websites that are not owned or controlled by Skin Lab HQ. We are not responsible for the content, privacy policies, or practices of any third-party websites.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to update information at any time without prior notice.
Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any regulations, to infringe upon our intellectual property rights, to harass or discriminate, to submit false information, or to interfere with the security features of the site.
Limitation of Liability
In no event shall Skin Lab HQ, our directors, employees, partners, or agents be liable for any indirect, incidental, punitive, or consequential damages arising from your use of this site or any products purchased from us.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Skin Lab HQ operates.
Changes to Terms of Service
We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the site following any changes constitutes acceptance of those changes.
Contact
Questions about the Terms of Service should be sent to hello@skinlabhq.com.