Privacy Policy
Last updated: February 2026
Skin Lab HQ ("we", "us", "our") operates skinlabhq.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.
Information We Collect
When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view, the websites that referred you, and how you interact with the site. We refer to this as "Device Information."
When you make a purchase, we collect your name, billing address, shipping address, payment information (credit card numbers are NOT stored by us — they are processed securely by Shopify Payments), email address, and phone number. We refer to this as "Order Information."
How We Use Your Information
We use Order Information to fulfil orders, process payments, arrange shipping, provide order confirmations and updates, and communicate with you. We use Device Information to help us improve our site, analyse how customers browse, and measure the success of our marketing campaigns.
Sharing Your Information
We share your information with Shopify to power our online store (see Shopify's privacy policy at shopify.com/legal/privacy). We may also share your information with third-party services we use for email marketing, analytics, and advertising. We do not sell your personal information to third parties.
Advertising
We may use your information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by visiting Facebook (facebook.com/settings), Google (google.com/settings/ads), or the Digital Advertising Alliance (optout.aboutads.info).
Data Retention
When you place an order, we retain your Order Information for our records unless and until you ask us to delete it. Device Information is retained for analytics purposes.
Your Rights
If you are a European resident, you have the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us at hello@skinlabhq.com. If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal data — contact us for details.
Cookies
We use cookies to track your activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our site may not function properly.
Security
We take reasonable precautions to protect your personal information. All transactions are processed through Shopify's secure, PCI-compliant payment system. However, no method of transmission over the Internet is 100% secure.
Changes
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically.
Contact Us
For questions about this privacy policy or your personal data, email us at hello@skinlabhq.com.